{"id":265,"date":"2023-09-07T07:08:48","date_gmt":"2023-09-07T07:08:48","guid":{"rendered":"https:\/\/www.experttutor.online\/?page_id=265"},"modified":"2024-01-28T00:03:45","modified_gmt":"2024-01-28T00:03:45","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.experttutor.online\/en\/terms-and-conditions\/","title":{"rendered":"V\u0160EOBECN\u00c9 OBCHODN\u00c9 PODMIENKY"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"265\" class=\"elementor elementor-265\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-10e7bdd2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"10e7bdd2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-48e52ac\" data-id=\"48e52ac\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70f041c0 elementor-widget elementor-widget-text-editor\" data-id=\"70f041c0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 29-01-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<!-- wp:paragraph -->\n<p>\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2 class=\"wp-block-heading\">1.\u00a0\u00a0 V\u0161eobecn\u00e9 ustanovenia<\/h2>\n<!-- \/wp:heading --><!-- wp:heading {\"level\":5} -->\n<p class=\"wp-block-heading\">1.1 Spolo\u010dnos\u0165:\u00a0Pufff s.r.o., I\u010cO: 44\u00a0817\u00a0509DI\u010c : 2022837960, so s\u00eddlom: Wolkrova 41, 851 01 Bratislava, zap\u00edsan\u00e1 v obchodnom registri vedenom Mestsk\u00fdm s\u00fadom Bratislava III, oddiel sro, vlo\u017eka \u010d. 58870\/B (\u010falej len ako \u201eposkytovate\u013e\u201c), vyd\u00e1va nasleduj\u00face V\u0161eobecn\u00e9 obchodn\u00e9 podmienky (\u010falej len ako \u201eVOP\u201c) v zmysle ust. \u00a7 273 ods. 1 z\u00e1kona \u010d. 513\/1991 Zb. Obchodn\u00e9ho z\u00e1konn\u00edka v znen\u00ed neskor\u0161\u00edch predpisov ako neoddelite\u013en\u00fa s\u00fa\u010das\u0165 Zmluvy o poskytovan\u00ed poradensk\u00fdch, sprostredkovate\u013esk\u00fdch a\u00a0s\u00favisiacich slu\u017eieb\u00a0(\u010falej len ako \u201ezmluva\u201c). VOP ur\u010duj\u00fa \u010das\u0165 obsahu zmluvy medzi poskytovate\u013eom a objedn\u00e1vate\u013eom.<\/p>\n<p><!-- \/wp:heading --><!-- wp:heading {\"level\":5} --><\/p>\n<p class=\"wp-block-heading\">Poskytovate\u013e je prev\u00e1dzkovate\u013eom internetovej str\u00e1nky www.experttutor.online\u00a0<\/p>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>1.2 Pr\u00edjemcom slu\u017eby je fyzick\u00e1 alebo pr\u00e1vnick\u00e1 osoba, ktor\u00e1 vyu\u017e\u00edva slu\u017eby dod\u00e1van\u00e9 poskytovate\u013eom na z\u00e1klade zmluvn\u00e9ho vz\u0165ahu a\u00a0t\u00fdchto VOP (\u010falej len ako \u201eobjedn\u00e1vate\u013e\u201c).<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>1.3 VOP platia\u00a0 pre v\u0161etky slu\u017eby\u00a0 poskytovan\u00e9\u00a0 poskytovate\u013eom prostredn\u00edctvom port\u00e1lu www.experttutor.online.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Slu\u017eby s\u00fa ak\u00e9ko\u013evek slu\u017eby poskytovan\u00e9 poskytovate\u013eom prostredn\u00edctvom internetovej str\u00e1nky www.experttutor.online,\u00a0ktorej je poskytovate\u013e prev\u00e1dzkovate\u013eom (\u010falej len ako \u201eslu\u017eby\u201c).<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>1.4 Predmetom zmluvy o\u00a0poskytnut\u00ed slu\u017eieb je poskytovanie poradenstva a\u00a0sprostredkovanie slu\u017eieb tret\u00edch str\u00e1n, z\u00a0oblasti dou\u010dovania (napr. matematika, jazyky, fyzika, ch\u00e9mia, dejepis,&#8230;a in\u00e9). Tretie strany &#8211; Dou\u010dovatelia (\u010falej len ako \u201edou\u010dovate\u013e alebo dou\u010dovatelia\u201c v\u00a0pr\u00edslu\u0161nom gramatickom tvare) NIE S\u00da v\u00a0zamestnaneckom pomere s\u00a0poskytovate\u013eom, a\u00a0poskytuj\u00fa svoje slu\u017eby nez\u00e1visle. Poskytovate\u013e vykon\u00e1va funkciu sprostredkovate\u013ea slu\u017eby medzi dou\u010dovate\u013emi a objedn\u00e1vate\u013eom prostredn\u00edctvom port\u00e1lu www.experttutor.online. Vz\u00e1jomn\u00e9 vz\u0165ahy\u00a0 medzi poskytovate\u013eom a\u00a0dou\u010dovate\u013emi sa riadia: V\u0161eobecn\u00fdmi obchodn\u00fdmi podmienkami pre vz\u00e1jomn\u00fa spolupr\u00e1cu medzi \u201eDou\u010dovate\u013eom\u201c a port\u00e1lom www.experttutor.online.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>1.5 Zmluva medzi poskytovate\u013eom a\u00a0objedn\u00e1vate\u013eom sa uzatv\u00e1ra prostredn\u00edctvom elektronick\u00fdch prostriedkov, na dia\u013eku.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>1.6 Org\u00e1nom dozoru je In\u0161pektor\u00e1t SOI pre Bratislavsk\u00fd kraj, Odbor v\u00fdkonu dozoru, so s\u00eddlom<strong> \u00a0<\/strong>Bajkalsk\u00e1 21\/A, 827 99 Bratislava.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2 class=\"wp-block-heading\">2.\u00a0\u00a0 \u00davodn\u00e9 ustanovenia<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Objedn\u00e1vate\u013e si slu\u017eby objedn\u00e1va online cez internetov\u00fa str\u00e1nku www.experttutor.online, ak nie je dohodnut\u00e9 inak. Objednan\u00edm slu\u017eby vyjadruje s\u00fahlas s\u00a0t\u00fdmito VOP.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Poskytovate\u013e na z\u00e1klade zmluvy o\u00a0poskytovan\u00ed slu\u017eieb poskytuje objedn\u00e1vate\u013eovi sprostredkovanie objednan\u00fdch slu\u017eieb v\u00a0on-line forme prostredn\u00edctvom on-line platformy.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2 class=\"wp-block-heading\">3. Objedn\u00e1vka a uzavretie zmluvy<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>3.1 Internetov\u00e1 str\u00e1nka www.experttutor.online\u00a0 obsahuje inform\u00e1cie o slu\u017eb\u00e1ch, poskytovate\u013eoch danej slu\u017eby ( dou\u010dovate\u013eoch ), vr\u00e1tane uvedenia cien jednotliv\u00fdch slu\u017eieb, ako aj inform\u00e1cie o sp\u00f4sobe realiz\u00e1cie slu\u017eieb.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>3.2<\/strong> Pre objednanie slu\u017eby vypln\u00ed objedn\u00e1vate\u013e objedn\u00e1vkov\u00fd formul\u00e1r, alebo pou\u017eije eshop, ktor\u00fd je s\u00fa\u010das\u0165ou port\u00e1lu www.expertutor.online, pr\u00edpadne za\u0161le reprezentantovi port\u00e1lu www.experttutor.online objedn\u00e1vku prostredn\u00edctvom emailu alebo soci\u00e1lnej siete. Ozna\u010d\u00ed a\u00a0vyberie si\u00a0niektor\u00fa z pon\u00fakan\u00fdch slu\u017eieb alebo viacero slu\u017eieb a sp\u00f4sob \u00fahrady ceny slu\u017eby.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>3.3 Odoslan\u00edm objedn\u00e1vky prostredn\u00edctvom internetovej str\u00e1nky www.experttutor.online,\u00a0pou\u017eit\u00edm pr\u00edslu\u0161n\u00e9ho pokynu objedna\u0165, resp. tla\u010didla ozna\u010duj\u00faceho \u00fakon objednania, \u010di zaslan\u00edm objedn\u00e1vky in\u00fdm sp\u00f4sobom (formul\u00e1r, email, soci\u00e1lna sie\u0165,&#8230;) sa objedn\u00e1vka st\u00e1va z\u00e1v\u00e4znou, objedn\u00e1vate\u013e s\u00fahlas\u00ed so znen\u00edm t\u00fdchto VOP, a\u00a0na jej z\u00e1klade doch\u00e1dza k\u00a0uzatvoreniu zmluvy, z\u00a0ktorej vznikaj\u00fa poskytovate\u013eovi a\u00a0objedn\u00e1vate\u013eovi vz\u00e1jomn\u00e9 pr\u00e1va a\u00a0povinnosti, a\u00a0to poskytovate\u013eovi najm\u00e4 povinnos\u0165 poskytn\u00fa\u0165 sprostredkovanie objednanej slu\u017eby v stanovenej forme objedn\u00e1vate\u013eovi objednan\u00fa slu\u017ebu a\u00a0u\u017e\u00edvate\u013eovi povinnos\u0165 uhradi\u0165 cenu za poskytnut\u00fa slu\u017ebu. Samotn\u00fa slu\u017ebu pon\u00faka tretia strana, teda dou\u010dovate\u013e, ktor\u00e9ho si\u00a0 u\u017e\u00edvate\u013e objednal. Poskytovate\u013e neru\u010d\u00ed za kvalitu ani sp\u00f4sob vykonania poskytnutej slu\u017eby, ani za pr\u00edpadn\u00e9 pochybenia na strane dou\u010dovate\u013ea.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>3.4 Zmluvn\u00fd vz\u0165ah medzi poskytovate\u013eom a objedn\u00e1vate\u013eom vznik\u00e1 vykonan\u00edm \u00fahrady objedn\u00e1vate\u013eom vopred za slu\u017ebu.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>3.5 Poskytovate\u013e je povinn\u00fd objedn\u00e1vku slu\u017eby prija\u0165 a\u00a0poskytn\u00fa\u0165 sprostredkovanie danej slu\u017eby v\u00a0rozsahu upovedomenia tretej strany ( dou\u010dovate\u013ea ) o\u00a0objednan\u00ed si jeho slu\u017eieb v\u00a0rozsahu: d\u00e1tum a\u00a0\u010das objednanej slu\u017eby, \u010dasov\u00fd rozsah \u2013 trvanie objednanej slu\u017eby, n\u00e1rokova\u0165 si potvrdenie ( prijatie objedn\u00e1vky ) od tretej strany ( dou\u010dovate\u013ea ) upovedomi\u0165 v\u0161etky strany o\u00a0potvrden\u00ed objedn\u00e1vky a\u00a0v\u00a0pr\u00edpade, \u017ee tretia strana ( dou\u010dovate\u013e ) potvrd\u00ed objedn\u00e1vku, \u00a0zabezpe\u010di\u0165 video hovor medzi objedn\u00e1vate\u013eom a\u00a0dou\u010dovate\u013eom v\u00a0pr\u00edpade on-line dou\u010dovania, alebo sprostredkova\u0165 inform\u00e1cie o\u00a0mieste dou\u010dovania, v\u00a0pr\u00edpade osobn\u00e9ho dou\u010dovania. Objedn\u00e1vate\u013e z\u00e1rove\u0148 s\u00fahlas\u00ed a\u00a0akceptovan\u00edm t\u00fdchto v\u0161eobecn\u00fdch podmienok d\u00e1va poskytovate\u013eovi pr\u00e1vo posun\u00fa\u0165 jeho kontaktn\u00e9 \u00fadaje v\u00a0rozsahu: meno, priezvisko, adresa, telef\u00f3nne \u010d\u00edslo, email, konto na soci\u00e1lnej sieti, pr\u00edpadne in\u00e9 kontaktn\u00e9 \u00fadaje dou\u010dovate\u013eovi, za \u00fa\u010delom poskytnutia dou\u010dovania. V pr\u00edpade, \u017ee slu\u017eba nebola zo strany objedn\u00e1vate\u013ea uhraden\u00e1 v lehote splatnosti, objedn\u00e1vku poskytovate\u013e stornuje\/zru\u0161\u00ed o \u010dom informuje objedn\u00e1vate\u013ea.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>3.6 Nez\u00e1v\u00e4zn\u00e1 objedn\u00e1vka odoslan\u00e1 prostredn\u00edctvom formul\u00e1ra na str\u00e1nke https:\/\/www.experttutor.online\/sk\/contact-us\/ , alebo https:\/\/www.experttutor.online\/sk\/dopytovy-formular\/ , pr\u00edpadne obdobn\u00e1 forma kontaktovania poskytovate\u013ea objedn\u00e1vate\u013eom sa pova\u017euje iba za \u017eiados\u0165 o\u00a0zaslanie inform\u00e1ci\u00ed o\u00a0poskytovan\u00fdch slu\u017eb\u00e1ch, ak nebolo dohodnut\u00e9 inak.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>3.7 V\u00a0pr\u00edpade, ak neboli v\u0161etky objedn\u00e1vate\u013eom uveden\u00e9 \u00fadaje v objedn\u00e1vke spr\u00e1vne a\u00a0\u00fapln\u00e9, je poskytovate\u013e opr\u00e1vnen\u00fd pova\u017eova\u0165 tak\u00fato objedn\u00e1vku za riadne uskuto\u010dnen\u00fa, ak ju objedn\u00e1vate\u013eovi potvrd\u00ed.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Objedn\u00e1vate\u013e je povinn\u00fd pred odoslan\u00edm elektronick\u00e9ho objedn\u00e1vkov\u00e9ho formul\u00e1ra, \u010di objednan\u00edm na eshope, alebo inou formou, skontrolova\u0165 a\u00a0n\u00e1sledne v\u00a0pr\u00edpade potreby opravi\u0165 alebo upravi\u0165 \u00fadaje n\u00edm uveden\u00e9. Objedn\u00e1vate\u013e zodpoved\u00e1 za presnos\u0165, pravdivos\u0165 a\u00a0\u00faplnos\u0165 n\u00edm poskytnut\u00fdch inform\u00e1ci\u00ed pri objedn\u00e1vke. Ak\u00e9ko\u013evek nezhody, nepravdiv\u00e9, \u010di ne\u00fapln\u00e9 inform\u00e1cie v\u00a0objedn\u00e1vke zo strany objedn\u00e1vate\u013ea, m\u00f4\u017eu znamena\u0165 zamietnutie prijatia objedn\u00e1vky zo strany poskytovate\u013ea, pr\u00edpadne zru\u0161enie tejto objedn\u00e1vky s\u00a0pr\u00e1vom zadr\u017ea\u0165 si \u010das\u0165 splatenej sumy do v\u00fd\u0161ky hodnoty jednej objednanej vyu\u010dovacej hodiny, ako spracovate\u013esk\u00fd poplatok, teda kompenz\u00e1ciu pre poskytovate\u013ea za vykonan\u00e9 administrat\u00edvne \u00fakony.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>3.8 Objedn\u00e1vate\u013e uskuto\u010dnen\u00edm objedn\u00e1vky potvrdzuje, \u017ee sa obozn\u00e1mil so v\u0161eobecn\u00fdmi \u00a0obchodn\u00fdmi podmienkami pre objednanie\u00a0slu\u017eieb uveden\u00fdch na internetovej str\u00e1nke www.experttutor.online a\u00a0akceptuje ich.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Uzatvoren\u00edm zmluvy medzi\u00a0 poskytovate\u013eom a objedn\u00e1vate\u013eom sa st\u00e1vaj\u00fa VOP jej neoddelite\u013enou s\u00fa\u010das\u0165ou a\u00a0s\u00fa z\u00e1v\u00e4zn\u00e9 pre obe zmluvn\u00e9 strany.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>3.9 Objedn\u00e1vate\u013eovi je po vytvoren\u00ed objedn\u00e1vky zaslan\u00fd e-mail, pr\u00edpadne spr\u00e1va prostredn\u00edctvom soci\u00e1lnej siete, \u010di SMS, s potvrden\u00edm prijatia objedn\u00e1vky.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2 class=\"wp-block-heading\">4. Dodanie slu\u017eby \/Sp\u00f4sob poskytnutia slu\u017eby poskytovate\u013eom<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>4.1\u00a0Poskytovate\u013e sprostredkov\u00e1va slu\u017eby on-line poradenstva a dou\u010dovania objedn\u00e1vate\u013eovi. T\u00fato slu\u017ebu poskytuje prostredn\u00edctvom on-line komunika\u010dn\u00fdch prostriedkov, na dia\u013eku s pomocou port\u00e1lu www.experttutor.online.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>4.2 Objedn\u00e1vate\u013e po rezerv\u00e1cii term\u00ednu v kalend\u00e1ri dou\u010dovate\u013ea obratom obdr\u017e\u00ed na svoju elektronick\u00fa adresu potvrdenie term\u00ednu online konzult\u00e1cie spolu s\u00a0odkazom (linkom) na volaciu platformu prostredn\u00edctvom ktorej sa pripoj\u00ed do hovoru v\u00a0dohodnutom \u010dase. V\u00a0pr\u00edpade, \u017ee pri objedn\u00e1vke nebol zvolen\u00fd konkr\u00e9tny \u010das a\u00a0d\u00e1tum slu\u017eby ( dou\u010dovania ), poskytovate\u013e bude kontaktova\u0165 objedn\u00e1vate\u013ea za \u00fa\u010delom doladenia \u010dasov\u00fdch preferenci\u00ed objedn\u00e1vate\u013ea, na zabezpe\u010denie slu\u017eby dou\u010dovania. V\u00a0tomto pr\u00edpade objedn\u00e1vate\u013e nedostane od poskytovate\u013ea email s\u00a0linkom na volaciu platformu, ale volaciu platformu si dohodne priamo s\u00a0tretou stranou, ktor\u00e1 poskytuje slu\u017ebu, teda s\u00a0dou\u010dovate\u013eom.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>4.3 Poskytovate\u013e je povinn\u00fd sprostredkova\u0165 poskytnutia slu\u017eby s\u00a0profesion\u00e1lnou starostlivos\u0165ou a\u00a0v\u00a0s\u00falade s\u00a0\u00fadajmi a\u00a0inform\u00e1ciami poskytnut\u00fdmi objedn\u00e1vate\u013eom prostredn\u00edctvom platformy. Poskytovate\u013e nie je viazan\u00fd pokynmi objedn\u00e1vate\u013ea, ktor\u00e9 s\u00fa\u00a0v\u00a0rozpore so v\u0161eobecne z\u00e1v\u00e4zn\u00fdmi pr\u00e1vnymi predpismi alebo ich obch\u00e1dzaj\u00fa. Objedn\u00e1vate\u013e je povinn\u00fd informova\u0165 u\u017e\u00edvate\u013ea o\u00a0v\u0161etk\u00fdch d\u00f4le\u017eit\u00fdch krokoch pri poskytnut\u00ed slu\u017eby.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>4.4 Moment za\u010datia hovoru medzi objedn\u00e1vate\u013eom a dou\u010dovate\u013eom, alebo osobn\u00e9 stretnutie objedn\u00e1vate\u013ea a\u00a0dou\u010dovate\u013ea za \u00fa\u010delom dou\u010dovania, je momentom za\u010datia poskytovania slu\u017eby. Od tohto okamihu sa po\u010d\u00edta d\u013a\u017eka trvania objednanej slu\u017eby.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>4.5 V pr\u00edpade, \u017ee d\u00f4jde k preru\u0161eniu spojenia z d\u00f4vodov v\u00fdpadku internetov\u00e9ho pripojenia \u010di chybe v programoch volacej platformy na strane objedn\u00e1vate\u013ea \u010di poskytovate\u013ea, je mo\u017en\u00e9 slu\u017ebu poskytova\u0165 in\u00fdm sp\u00f4sobom, napr\u00edklad telefonick\u00fdm kontaktom na telef\u00f3nne \u010d\u00edslo uveden\u00e9 objedn\u00e1vate\u013eom v objedn\u00e1vke slu\u017eby. Poskytovate\u013e nezodpoved\u00e1 za technick\u00e9 v\u00fdpadky na strane volacej platformy, alebo za in\u00e9 technick\u00e9 probl\u00e9my, ktor\u00e9 m\u00f4\u017eu nasta\u0165, ak v\u0161ak tak nastane, objedn\u00e1vate\u013e m\u00e1 pr\u00e1vo \u017eiada\u0165 poskytovate\u013ea o\u00a0sprostredkovanie n\u00e1hradn\u00e9ho term\u00ednu na dokon\u010denie dou\u010dovania v\u00a0rozsahu zvy\u0161n\u00e9ho \u010dasu, ktor\u00fd ostal predplaten\u00fd pred technick\u00fdm v\u00fdpadkom. Poskytovate\u013e bude kontaktova\u0165 dou\u010dovate\u013ea a\u00a0dohodne s\u00a0dou\u010dovate\u013eom n\u00e1hradn\u00fd term\u00edn na dokon\u010denie dou\u010dovania.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>4.6 V pr\u00edpade v\u00fdpadku internetov\u00e9ho spojenia \u010di chyby v programe volacej platformy, \u010di nemo\u017enosti prevedenia telefonick\u00e9ho hovoru na strane poskytovate\u013ea, je poskytovate\u013e povinn\u00fd pon\u00faknu\u0165 objedn\u00e1vate\u013eovi n\u00e1hradn\u00fd term\u00edn slu\u017eby. Ak za t\u00fdchto okolnost\u00ed objedn\u00e1vate\u013e odmietne n\u00e1hradn\u00fd term\u00edn slu\u017eby, nebud\u00fa mu poskytovate\u013eom vr\u00e1ten\u00e9 peniaze za poskytnutie slu\u017eby.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Toto ist\u00e9 plat\u00ed aj v\u00a0pr\u00edpade, \u017ee sa objedn\u00e1vate\u013e v\u00a0dohodnutom term\u00edne nepripoj\u00ed v\u010das na on-line hovor, alebo nebude k\u00a0dispoz\u00edcii na dohodnutom mieste pri osobnom dou\u010dovan\u00ed, bez upozornenia poskytovate\u013ea alebo dou\u010dovate\u013ea najnesk\u00f4r 4 hodiny pred pl\u00e1novan\u00fdm poskytovan\u00edm slu\u017eby ( dou\u010dovan\u00edm ). V\u00a0takomto pr\u00edpade, ak sa objedn\u00e1vate\u013e nedostav\u00ed v\u010das na prevzatie slu\u017eby, bez v\u010dasn\u00e9ho upozornenia poskytovate\u013ea alebo dou\u010dovate\u013ea, sa bude pova\u017eova\u0165 slu\u017eba za poskytnut\u00fa a\u00a0objedn\u00e1vate\u013eovi nebud\u00fa vr\u00e1ten\u00e9 peniaze za poskytnutie slu\u017eby.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Ak objedn\u00e1vate\u013e ospravedln\u00ed svoju nepr\u00edtomnos\u0165 v\u010das, teda najnesk\u00f4r do 4 hod\u00edn pred dohodnut\u00fdm term\u00ednom poskytovania slu\u017eby ( dou\u010dovania ), poskytovate\u013e pon\u00fakne po dohode s\u00a0dou\u010dovate\u013eom objedn\u00e1vate\u013eovi n\u00e1hradn\u00fd term\u00edn slu\u017eby ( dou\u010dovania ) za rovnak\u00fdch podmienok ako je uveden\u00e9 vy\u0161\u0161ie v\u00a0tomto bode 4.6<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>4.7. V\u00a0pr\u00edpade, \u017ee nastane zru\u0161enie slu\u017eby zo strany dou\u010dovate\u013ea, o\u00a0zru\u0161en\u00ed term\u00ednu bude objedn\u00e1vate\u013e informovan\u00fd s\u00a0t\u00fdm, \u017ee bude ma\u0165 n\u00e1rok vybra\u0165 si ak\u00fdko\u013evek in\u00fd term\u00edn z\u00a0ponuky vo\u013en\u00fdch term\u00ednov toho dou\u010dovate\u013ea, ktor\u00e9ho slu\u017eby si objednal a\u00a0zaplatil.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>V\u00a0pr\u00edpade, \u017ee objednan\u00fd dou\u010dovate\u013e nebude schopn\u00fd pon\u00faknu\u0165 objedn\u00e1vate\u013eovi in\u00fd vo\u013en\u00fd n\u00e1hradn\u00fd term\u00edn, nebude vedie\u0165 ur\u010di\u0165, kedy bude ma\u0165 \u010fal\u0161ie vo\u013en\u00e9 term\u00edny ( napr\u00edklad z\u00a0d\u00f4vodu choroby alebo \u00farazu ), bude ma\u0165 najbli\u017e\u0161\u00ed vo\u013en\u00fd term\u00edn za viac ako 4 t\u00fd\u017edne, pr\u00edpadne v\u00a0pr\u00edpade inej vz\u00e1jomnej dohody, poskytovate\u013e pon\u00fakne objedn\u00e1vate\u013eovi na v\u00fdber slu\u017eby in\u00fdch dou\u010dovate\u013eov, z\u00a0port\u00e1lu www.experttutor.online. Objedn\u00e1vate\u013e m\u00e1 pr\u00e1vo si vymeni\u0165 dou\u010dovate\u013ea a\u00a0vyu\u017ei\u0165 slu\u017eby in\u00e9ho dou\u010dovate\u013ea v\u00a0rovnakej hodnote, ako m\u00e1 uhraden\u00e9. V\u00a0pr\u00edpade, \u017ee novo zvolen\u00fd dou\u010dovate\u013e je lacnej\u0161\u00ed, ako p\u00f4vodn\u00ed, objedn\u00e1vate\u013e m\u00e1 pr\u00e1vo si za zvy\u0161n\u00fa predplaten\u00fa sumu objedna\u0165 \u010fal\u0161iu slu\u017ebu na port\u00e1ly www.experttutor.online alebo mu bude poskytnut\u00fd v\u00e4\u010d\u0161\u00ed rozsah v\u00fdu\u010dby, na doplnenie zaplatenej sumy. Pokia\u013e bude ma\u0165 objedn\u00e1vate\u013e z\u00e1ujem o\u00a0slu\u017eby drah\u0161ieho dou\u010dovate\u013ea, bude mu poskytnut\u00fd men\u0161\u00ed rozsah v\u00fdu\u010dby alebo si pr\u00edpadn\u00fd rozdiel v\u00a0cene doplat\u00ed.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>V\u00a0pr\u00edpade a\u00a0len v pr\u00edpade, \u017ee poskytovate\u013e nebude schopn\u00fd pon\u00faknu\u0165 objedn\u00e1vate\u013eovi adekv\u00e1tnu alternat\u00edvu objednanej slu\u017eby, dan\u00e1 objedn\u00e1vka bude stornovan\u00e1 a\u00a0uhraden\u00e9 finan\u010dn\u00e9 prostriedky bud\u00fa vr\u00e1ten\u00e9 objedn\u00e1vate\u013eovi.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>4.8. \u00a0Pri prevzat\u00ed slu\u017eby je objedn\u00e1vate\u013e povinn\u00fd skontrolova\u0165 spr\u00e1vnos\u0165 slu\u017eby a v pr\u00edpade ak\u00fdchko\u013evek v\u00e1d toto bezodkladne ozn\u00e1mi\u0165 poskytovate\u013eovi.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>\u00dalohou poskytovate\u013ea je chr\u00e1ni\u0165 ako objedn\u00e1vate\u013ea, tak i\u00a0dou\u010dovate\u013ea, preto v\u00a0pr\u00edpade, \u017ee nastane nejak\u00e9 pochybenie zo strany dou\u010dovate\u013ea, objedn\u00e1vate\u013e m\u00e1 pr\u00e1vo o\u00a0tomto pochyben\u00ed informova\u0165 poskytovate\u013ea.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>V pr\u00edpade, \u017ee je dou\u010dovate\u013e pri konzult\u00e1cii \/ dou\u010dovan\u00ed vidite\u013ene pod vplyvom alkoholu alebo in\u00fdch omamn\u00fdch l\u00e1tok, m\u00e1 objedn\u00e1vate\u013e pr\u00e1vo konzult\u00e1ciu \/ dou\u010dovanie ukon\u010di\u0165. Konzult\u00e1ciu \/ dou\u010dovanie m\u00f4\u017ee objedn\u00e1vate\u013e ukon\u010di\u0165 tie\u017e v pr\u00edpade, ke\u010f sa dou\u010dovate\u013e spr\u00e1va vulg\u00e1rne a agres\u00edvne. Taktie\u017e konzult\u00e1cia m\u00f4\u017ee by\u0165 ukon\u010den\u00e1 v\u00a0pr\u00edpade, ak dou\u010dovate\u013e preuk\u00e1zate\u013ene neovl\u00e1da problematiku, ktor\u00fa m\u00e1 dou\u010dova\u0165. Ak niektor\u00ed z\u00a0t\u00fdchto pr\u00edpadov nastane, objedn\u00e1vate\u013e by mal kontaktova\u0165 poskytovate\u013ea a\u00a0dolo\u017ei\u0165 d\u00f4kaz o\u00a0niektorej z\u00a0vy\u0161\u0161ie uveden\u00fdch skuto\u010dnost\u00ed. ( napr. video z\u00e1znam z\u00a0dou\u010dovania ) V tomto pr\u00edpade n\u00e1le\u017e\u00ed objedn\u00e1vate\u013eovi mo\u017enos\u0165 n\u00e1hrady v\u00a0podobe v\u00fdberu in\u00e9ho dou\u010dovate\u013ea z\u00a0ponuky na port\u00e1ly www.experttutor.online.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Objedn\u00e1vate\u013e m\u00e1 pr\u00e1vo si vymeni\u0165 dou\u010dovate\u013ea a\u00a0vyu\u017ei\u0165 slu\u017eby in\u00e9ho dou\u010dovate\u013ea v\u00a0rovnakej hodnote, ako m\u00e1 uhraden\u00e9. V\u00a0pr\u00edpade, \u017ee novo zvolen\u00fd dou\u010dovate\u013e je lacnej\u0161\u00ed, ako p\u00f4vodn\u00ed, objedn\u00e1vate\u013e m\u00e1 pr\u00e1vo si za zvy\u0161n\u00fa predplaten\u00fa sumu objedna\u0165 \u010fal\u0161iu slu\u017ebu na port\u00e1ly www.experttutor.online alebo mu bude poskytnut\u00fd v\u00e4\u010d\u0161\u00ed rozsah v\u00fdu\u010dby, na doplnenie zaplatenej sumy. Pokia\u013e bude ma\u0165 objedn\u00e1vate\u013e z\u00e1ujem o\u00a0slu\u017eby drah\u0161ieho dou\u010dovate\u013ea, bude mu poskytnut\u00fd men\u0161\u00ed rozsah v\u00fdu\u010dby alebo si pr\u00edpadn\u00fd rozdiel v\u00a0cene doplat\u00ed.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>V\u00a0pr\u00edpade a\u00a0len v pr\u00edpade, \u017ee poskytovate\u013e nebude schopn\u00fd pon\u00faknu\u0165 objedn\u00e1vate\u013eovi adekv\u00e1tnu alternat\u00edvu objednanej slu\u017eby, dan\u00e1 objedn\u00e1vka bude stornovan\u00e1 a\u00a0uhraden\u00e9 finan\u010dn\u00e9 prostriedky bud\u00fa vr\u00e1ten\u00e9 objedn\u00e1vate\u013eovi.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>V\u00a0pr\u00edpade inej nezhody medzi dou\u010dovate\u013eom a\u00a0objedn\u00e1vate\u013eom, si poskytovate\u013e vypo\u010duje verzie oboch str\u00e1n a\u00a0pod\u013ea podstaty veci a\u00a0dan\u00fdch okolnost\u00ed rozhodne o\u00a0\u010fal\u0161\u00edch krokoch.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Nespokojnos\u0165 objedn\u00e1vate\u013ea so sp\u00f4sobom v\u00fdu\u010dby zvolen\u00e9ho a\u00a0objednan\u00e9ho dou\u010dovate\u013ea, pr\u00edpadne in\u00e9 d\u00f4vody okrem d\u00f4vodov spomenut\u00fdch vy\u0161\u0161ie, nie s\u00fa d\u00f4vodom na p\u00fdtanie refund\u00e1cie za u\u017e poskytnut\u00fa slu\u017ebu ( dou\u010dovanie ), ani za p\u00fdtanie ak\u00fdchko\u013evek in\u00fdch n\u00e1hrad, av\u0161ak s\u00fa d\u00f4vodom na to, aby poskytovate\u013e dal napomenutie dou\u010dovate\u013eovi a\u00a0objedn\u00e1vate\u013eovi v\u00a0pr\u00edpade, \u017ee m\u00e1 predplaten\u00e9 \u010fal\u0161ie slu\u017eby u\u00a0dan\u00e9ho dou\u010dovate\u013ea, pon\u00fakol vyu\u017ei\u0165 slu\u017eby in\u00fdch dou\u010dovate\u013eov pon\u00fakaj\u00facich svoje slu\u017eby na port\u00e1ly www.experttutor.online.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Objedn\u00e1vate\u013e m\u00e1 pr\u00e1vo si vymeni\u0165 dou\u010dovate\u013ea a\u00a0vyu\u017ei\u0165 slu\u017eby in\u00e9ho dou\u010dovate\u013ea v\u00a0rovnakej hodnote, ako m\u00e1 uhraden\u00e9. V\u00a0pr\u00edpade, \u017ee novo zvolen\u00fd dou\u010dovate\u013e je lacnej\u0161\u00ed, ako p\u00f4vodn\u00fd, objedn\u00e1vate\u013e m\u00e1 pr\u00e1vo si za zvy\u0161n\u00fa predplaten\u00fa sumu objedna\u0165 \u010fal\u0161iu slu\u017ebu na port\u00e1ly www.experttutor.online alebo mu bude poskytnut\u00fd v\u00e4\u010d\u0161\u00ed rozsah v\u00fdu\u010dby, na doplnenie zaplatenej sumy. Pokia\u013e bude ma\u0165 objedn\u00e1vate\u013e z\u00e1ujem o\u00a0slu\u017eby drah\u0161ieho dou\u010dovate\u013ea, bude mu poskytnut\u00fd men\u0161\u00ed rozsah v\u00fdu\u010dby alebo si pr\u00edpadn\u00fd rozdiel v\u00a0cene doplat\u00ed.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Vyjadrenie osobnej nespokojnosti samo o\u00a0sebe nie je d\u00f4vodom na vr\u00e1tenie u\u017e zaplaten\u00fdch pe\u0148az\u00ed.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>4.9 V pr\u00edpade, \u017ee je objedn\u00e1vate\u013e pri konzult\u00e1cii \/ dou\u010dovan\u00ed vidite\u013ene pod vplyvom alkoholu alebo in\u00fdch omamn\u00fdch l\u00e1tok, m\u00e1 dou\u010dovate\u013e pr\u00e1vo konzult\u00e1ciu \/ dou\u010dovanie ukon\u010di\u0165. Konzult\u00e1ciu \/ dou\u010dovanie m\u00f4\u017ee dou\u010dovate\u013e ukon\u010di\u0165 tie\u017e v pr\u00edpade, ke\u010f sa u\u017e\u00edvate\u013e spr\u00e1va vulg\u00e1rne a agres\u00edvne. V tomto pr\u00edpade nen\u00e1le\u017e\u00ed objedn\u00e1vate\u013eovi \u017eiadna mo\u017enos\u0165 n\u00e1hrady, teda nemo\u017eno presun\u00fa\u0165 term\u00edn konzult\u00e1cie ani mu nebud\u00fa poskytovate\u013eom vr\u00e1ten\u00e9 peniaze.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>4.10 Poskytovate\u013e si vyhradzuje pr\u00e1vo meni\u0165 vzh\u013ead a\u00a0rozsah slu\u017eieb, nahradi\u0165 ich podobn\u00fdmi slu\u017ebami a\u00a0priebe\u017ene slu\u017eby rozv\u00edja\u0165.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Poskytovate\u013e si tie\u017e vyhradzuje pr\u00e1vo kedyko\u013evek doplni\u0165, \u010di meni\u0165 tieto VOP, pr\u00edpadne cel\u00fd port\u00e1l so v\u0161etk\u00fdmi pr\u00e1vami a\u00a0povinnos\u0165ami kedyko\u013evek presun\u00fa\u0165 na in\u00fa pr\u00e1vnu entitu, ktor\u00e1 bude pokra\u010dova\u0165 v\u00a0prev\u00e1dzke port\u00e1lu www.experttutor.online a\u00a0poskytova\u0165 sprostredkovate\u013esk\u00e9 slu\u017eby v\u00a0plnom rozsahu, ako s\u00fa\u010dasn\u00fd poskytovate\u013e. O\u00a0presunut\u00ed slu\u017eieb poskytovate\u013ea na in\u00fa pr\u00e1vnu entitu, nem\u00e1 poskytovate\u013e povinnos\u0165 informova\u0165 objedn\u00e1vate\u013ea.\u00a0 Nov\u00e1 entita bude ma\u0165 povinnos\u0165 zabezpe\u010di\u0165 u\u017e objednan\u00e9 slu\u017eby od objedn\u00e1vate\u013ea v\u00a0plnom rozsahu na z\u00e1klade t\u00fdchto VOP.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>4.11 Za u\u017e poskytnut\u00e9 slu\u017eby i\u00a0v\u00a0pr\u00edpade nespokojnosti na strane objedn\u00e1vate\u013ea, nie je mo\u017en\u00e9 p\u00fdta\u0165 n\u00e1hradu a\u00a0poskytovate\u013e nie je povinn\u00fd objedn\u00e1vate\u013eovi tieto slu\u017eby v\u00a0pr\u00edpade jeho nespokojnosti nijak refundova\u0165.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2 class=\"wp-block-heading\">5. Cena poskytovan\u00fdch slu\u017eieb a platobn\u00e9 podmienky<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>5.1 Cena za poskytnutie slu\u017eieb objedn\u00e1vate\u013eovi sa v\u017edy riadi cenn\u00edkom poskytovate\u013ea aktu\u00e1lnym v\u00a0\u010dase uzatvorenia zmluvy. Ceny jednotliv\u00fdch slu\u017eieb tret\u00edch str\u00e1n, s\u00fa uveden\u00e9 na platforme www.expert\u00fator.online pri danej slu\u017ebe a\u00a0ich s\u00fa\u010det aj s\u00a0pr\u00edpadn\u00fdmi z\u013eavami uvid\u00ed objedn\u00e1vate\u013e pri potvrdzovan\u00ed objedn\u00e1vky. T\u00fdmto ustanoven\u00edm nie je obmedzen\u00e1 mo\u017enos\u0165 poskytovate\u013ea uzatvori\u0165 zmluvu o poskytovan\u00ed poradenstva za individu\u00e1lne dohodnut\u00fdch podmienok. Poskytovate\u013e m\u00e1 pr\u00e1vo meni\u0165 ceny pod\u013ea potreby.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Poskytovate\u013e nie je platca DPH a ceny za slu\u017eby s\u00fa uveden\u00e9 bez DPH.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>5.2 Poskytovate\u013e slu\u017eby m\u00e1 n\u00e1rok na uhradenie ceny a objedn\u00e1vate\u013e je povinn\u00fd za poskytnut\u00e9 slu\u017eby uhradi\u0165 cel\u00fa \u010diastku ceny v zmysle platn\u00e9ho cenn\u00edka zverejnen\u00e9ho na internetovej str\u00e1nke poskytovate\u013ea.\u00a0Objedn\u00e1vate\u013e uhr\u00e1dza cenu za poskytovan\u00e9 slu\u017eby vopred, teda pred jej poskytnut\u00edm.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>5.3 Cenu slu\u017eby m\u00f4\u017ee objedn\u00e1vate\u013e uhradi\u0165 poskytovate\u013eovi nasleduj\u00facimi sp\u00f4sobmi:<\/p>\n<!-- \/wp:paragraph --><!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li>Bezhotovostn\u00fdm prevodom na bankov\u00fd \u00fa\u010det poskytovate\u013ea:\u00a0IBAN : SK78 8330 0000 0025 0114 7181 veden\u00fd vo FIO Banka, a.s.\n<ul>\n<li>platba online prostredn\u00edctvom platobnej met\u00f3dy Everifin<\/li>\n<\/ul>\n<ul>\n<li>vkladom na bankov\u00fd \u00fa\u010det poskytovate\u013ea<\/li>\n<\/ul>\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li>platobnou kartou prostredn\u00edctvom slu\u017eby Stripe.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><!-- wp:paragraph -->\n<p>V\u0161eobecn\u00e9 podmienky pre vyu\u017eitie platobnej met\u00f3dy Everifin, s\u00fa s\u00fa\u010das\u0165ou t\u00fdchto VOP a\u00a0tvoria Pr\u00edlohu 1 t\u00fdchto VOP.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>5.4\u00a0K poskytnutiu slu\u017eieb \/ dou\u010dovaniu pod\u013ea zmluvy ned\u00f4jde pred uhraden\u00edm ceny slu\u017eby v plnej v\u00fd\u0161ke.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>5.5\u00a0V pr\u00edpade bezhotovostnej platby a\u00a0pri vklade na bankov\u00fd \u00fa\u010det poskytovate\u013ea, je cena slu\u017eby splatn\u00e1 do 4 dn\u00ed od uzavretia zmluvy o poskytnut\u00ed poradenstva, najnesk\u00f4r v\u0161ak\u00a0v de\u0148 poskytnutia slu\u017eby.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>5.6\u00a0V pr\u00edpade bezhotovostnej platby a\u00a0pri vklade na bankov\u00fd \u00fa\u010det, je z\u00e1v\u00e4zok objedn\u00e1vate\u013ea uhradi\u0165 cenu slu\u017eby splnen\u00fd okamihom prip\u00edsania pr\u00edslu\u0161nej \u010diastky na \u00fa\u010det poskytovate\u013ea.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2 class=\"wp-block-heading\">6. Komunik\u00e1cia<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Komunik\u00e1cia s poskytovate\u013eom prebieha elektronicky, prostredn\u00edctvom platformy www.experttutor.online, pr\u00edpadne prostredn\u00edctvom emailu, chatu na soci\u00e1lnej sieti alebo chatbota, pr\u00edpadne telefonicky.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2 class=\"wp-block-heading\">7. Odst\u00fapenie od zmluvy<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>7.1\u00a0Objedn\u00e1vate\u013e m\u00e1 pr\u00e1vo od zmluvy odst\u00fapi\u0165 do 14 dn\u00ed odo d\u0148a uzavretia zmluvy o poskytovan\u00ed poradenstva, pokia\u013e t\u00e1to slu\u017eba nebola e\u0161te poskytnut\u00e1. Odst\u00fapenie od zmluvy mus\u00ed by\u0165 poskytovate\u013eovi odoslan\u00e9 v lehote uvedenej v predch\u00e1dzaj\u00facej vete. Odst\u00fapenie od zmluvy m\u00f4\u017ee objedn\u00e1vate\u013e zasiela\u0165 na adresu elektronickej po\u0161ty poskytovate\u013ea support@experttutor.online. V\u00a0pr\u00edpade, odst\u00fapenia od zmluvy po poskytnut\u00ed slu\u017eby alebo \u010dasti slu\u017eby, za u\u017e poskytnut\u00e9 slu\u017eby nie je mo\u017en\u00e9 \u017eiada\u0165 n\u00e1hradu.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>7.2\u00a0Pre odst\u00fapenie od zmluvy m\u00f4\u017ee objedn\u00e1vate\u013e vyu\u017ei\u0165 vzorov\u00fd formul\u00e1r, ktor\u00fd tvor\u00ed pr\u00edlohu 2 VOP. V pr\u00edpade odst\u00fapenia od zmluvy pod\u013ea predch\u00e1dzaj\u00faceho odseku VOP sa zmluva ru\u0161\u00ed. Vzh\u013eadom na povahu poskytovanej slu\u017eby, ktor\u00e1 spo\u010d\u00edva v pr\u00edprave poskytovate\u013ea na poskytnutie slu\u017eby u\u017e pred samotn\u00fdm poskytnut\u00edm poradenstva, \u010di dou\u010dovania, je objedn\u00e1vate\u013e povinn\u00fd v pr\u00edpade odst\u00fapenia od zmluvy menej ako 48 hod\u00edn pred za\u010dat\u00edm poskytovania slu\u017eby, povinn\u00fd poskytovate\u013eovi uhradi\u0165 50 % dohodnutej ceny slu\u017eby ak slu\u017eba e\u0161te nebola uhraden\u00e1. V\u00a0pr\u00edpade, \u017ee slu\u017eba u\u017e uhraden\u00e1 bola, pri odst\u00fapen\u00ed od zmluvy viac ne\u017e 48h pred poskytnut\u00edm slu\u017eby, bude objedn\u00e1vate\u013eovi vr\u00e1ten\u00fdch cel\u00fdch 100% uhradenej sumy, v\u00a0pr\u00edpade odst\u00fapenia v\u00a0\u010dasovom horizonte menej ako 48h pred poskytnut\u00edm slu\u017eby, bude objedn\u00e1vate\u013eovi vr\u00e1ten\u00fdch len 50% uhradenej sumy.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>7.3 V pr\u00edpade odst\u00fapenia od zmluvy pod\u013ea predch\u00e1dzaj\u00faceho odseku VOP vr\u00e1ti poskytovate\u013e pe\u0148a\u017en\u00e9 prostriedky prijat\u00e9 od objedn\u00e1vate\u013ea do tridsiatich (30) dn\u00ed od odst\u00fapenia od zmluvy objedn\u00e1vate\u013eom, a to bankov\u00fdm prevodom na \u00fa\u010det poskytnut\u00fd objedn\u00e1vate\u013eom, uveden\u00fdm objedn\u00e1vate\u013eom vo formul\u00e1ri na odst\u00fapenie od zmluvy, a to bez \u00fa\u010dtovania ak\u00fdchko\u013evek \u010fal\u0161\u00edch poplatkov.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>7.4\u00a0V pr\u00edpade, ke\u010f objedn\u00e1vate\u013e nebude chcie\u0165 od zmluvy odst\u00fapi\u0165, ale bude si chcie\u0165 iba v dobe viac ako 48 hod\u00edn pred za\u010dat\u00edm poskytovania slu\u017eby zmeni\u0165 term\u00edn konania poradenstva, poskytovate\u013e slu\u017eby mu toto umo\u017en\u00ed v jeho u\u017e\u00edvate\u013eskom \u00fa\u010dte.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>7.5 V pr\u00edpade, \u017ee si objedn\u00e1vate\u013e slu\u017ebu objedn\u00e1, zaplat\u00ed a ned\u00f4jde k \u010derpaniu slu\u017eby z\u00a0d\u00f4vodu na strane poskytovate\u013ea, m\u00e1 objedn\u00e1vate\u013e pr\u00e1vo kedyko\u013evek odst\u00fapi\u0165 od zmluvy o poskytnut\u00ed slu\u017eby.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>7.6\u00a0Do doby prevzatia slu\u017eby objedn\u00e1vate\u013eom je poskytovate\u013e opr\u00e1vnen\u00fd kedyko\u013evek od zmluvy odst\u00fapi\u0165. V takom pr\u00edpade vr\u00e1ti poskytovate\u013e objedn\u00e1vate\u013eovi uhraden\u00fa sumu v plnej v\u00fd\u0161ke, a to bankov\u00fdm prevodom na \u00fa\u010det objedn\u00e1vate\u013ea, ak nie je dohodnut\u00e9 inak.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2 class=\"wp-block-heading\">8. Zmena zmluvy<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Poskytovate\u013e si vyhradzuje pr\u00e1vo kedyko\u013evek doplni\u0165, \u010di meni\u0165 tieto VOP, \u010di zmluvn\u00e9 podmienky, pr\u00edpadne cel\u00fd port\u00e1l so v\u0161etk\u00fdmi pr\u00e1vami a\u00a0povinnos\u0165ami kedyko\u013evek presun\u00fa\u0165 na in\u00fa pr\u00e1vnu entitu, ktor\u00e1 bude pokra\u010dova\u0165 v\u00a0prev\u00e1dzke port\u00e1lu www.experttutor.online a\u00a0poskytova\u0165 sprostredkovate\u013esk\u00e9 slu\u017eby v\u00a0plnom rozsahu, ako s\u00fa\u010dasn\u00fd poskytovate\u013e. O\u00a0presunut\u00ed slu\u017eieb poskytovate\u013ea na in\u00fa pr\u00e1vnu entitu, nem\u00e1 poskytovate\u013e povinnos\u0165 informova\u0165 objedn\u00e1vate\u013ea.\u00a0 Nov\u00e1 entita bude ma\u0165 povinnos\u0165 zabezpe\u010di\u0165 u\u017e objednan\u00e9 slu\u017eby od objedn\u00e1vate\u013ea v\u00a0plnom rozsahu na z\u00e1klade t\u00fdchto VOP.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2 class=\"wp-block-heading\">9. Doba trvania zmluvy<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Zmluva medzi poskytovate\u013eom a objedn\u00e1vate\u013eom je uzatvoren\u00e1 pod\u013ea jednotlivej objedn\u00e1vky, pokia\u013e sa zmluvn\u00e9 strany nedohodn\u00fa inak.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Zmluva zanik\u00e1 v pr\u00edpadoch stanoven\u00fdch vo VOP, a to najm\u00e4 uplynut\u00edm doby, na ktor\u00fa bola zmluva dojednan\u00e1, \u00a0 dohodou objedn\u00e1vate\u013ea a poskytovate\u013ea alebo p\u00edsomn\u00fdm odst\u00fapen\u00edm od zmluvy jednou zo zmluvn\u00fdch str\u00e1n, ktor\u00e9 je mo\u017en\u00e9 vykona\u0165 v\u00a0pr\u00edpade nastania d\u00f4vodov pomenovan\u00fdch vy\u0161\u0161ie v\u00a0t\u00fdchto VOP.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2 class=\"wp-block-heading\">10. Reklam\u00e1cie<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>10.1 Povinnosti poskytovate\u013ea v reklama\u010dnom konan\u00ed upravuje najm\u00e4 z\u00e1kon \u010d. 40\/1964 Zb. (Ob\u010diansky z\u00e1konn\u00edk), z\u00e1kon \u010d. 250\/2007 Z. z. (o ochrane spotrebite\u013ea a o zmene z\u00e1kona Slovenskej n\u00e1rodnej rady \u010d.\u00a0<a href=\"https:\/\/www.slov-lex.sk\/pravne-predpisy\/SK\/ZZ\/1990\/372\/\"><em>372\/1990 Zb.<\/em><\/a>\u00a0o priestupkoch v znen\u00ed neskor\u0161\u00edch predpisov)<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>10.2 Objedn\u00e1vate\u013e je povinn\u00fd upozorni\u0165 poskytovate\u013ea prostredn\u00edctvom kontaktn\u00e9ho formul\u00e1ra na port\u00e1ly www.experttutor.online alebo e-mailom (na mailov\u00fa adresu support@experttutor.online)\u00a0 na nes\u00falad poskytovanej slu\u017eby s\u00a0t\u00fdm, \u010do bolo predmetom jeho objedn\u00e1vky bezodkladne po tom, \u010do nes\u00falad zist\u00ed.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>10.3 V\u00a0pr\u00edpade, ak objedn\u00e1vate\u013e nie je spokojn\u00fd s\u00a0poskytnutou slu\u017ebou, m\u00f4\u017ee\u00a0 poskytovate\u013eovi poda\u0165 e-mailom (na mailov\u00fa adresu support@experttutor.online)\u00a0 reklam\u00e1ciu, v\u00a0ktorej uvedie n\u00e1zov slu\u017eby, \u00a0de\u0148 jej dodania \u010d\u00edslo objedn\u00e1vky a\u00a0d\u00f4vod reklam\u00e1cie.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>10.4 Reklam\u00e1cie poskytovate\u013e vybavuje spravidla do 30 dn\u00ed odo d\u0148a prijatia reklam\u00e1cie.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2 class=\"wp-block-heading\">11. Pr\u00e1va a povinnosti zmluvn\u00fdch str\u00e1n<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>11.1 Poskytovate\u013e slu\u017eby je povinn\u00fd objednan\u00fa slu\u017ebu objedn\u00e1vate\u013eovi poskytn\u00fa\u0165 a objedn\u00e1vate\u013e je povinn\u00fd za tieto slu\u017eby uhradi\u0165 cenu.\u00a0 Poskytovate\u013e je povinn\u00fd vyda\u0165 klientovi da\u0148ov\u00fd doklad o\u00a0zaplaten\u00ed.\u00a0\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>11.2 Objedn\u00e1vate\u013e nadob\u00fada pr\u00e1vo na slu\u017ebu zaplaten\u00edm celej ceny slu\u017eby. Objedn\u00e1vate\u013e m\u00e1 pr\u00e1vo na dodanie slu\u017eby v\u00a0kvalite a term\u00edne dohodnutom s\u00a0poskytovate\u013eom.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>11.3 Objedn\u00e1vate\u013e sa zav\u00e4zuje uvies\u0165 pri objedn\u00e1vke slu\u017eby pravdiv\u00e9, \u00fapln\u00e9 a presn\u00e9 \u00fadaje a ozn\u00e1mi\u0165 poskytovate\u013eovi v\u0161etky zmeny svojich identifika\u010dn\u00fdch \u00fadajov.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>11.4 Poskytovate\u013e je povinn\u00fd \u010dinnosti, ktor\u00e9 s\u00fa predmetom zmluvy, vykon\u00e1va\u0165 pod\u013ea platn\u00fdch pr\u00e1vnych predpisov.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Poskytovate\u013e zodpoved\u00e1 objedn\u00e1vate\u013eovi, \u017ee slu\u017eba pri poskytnut\u00ed nem\u00e1 vady. Najm\u00e4 poskytovate\u013e zodpoved\u00e1 objedn\u00e1vate\u013eovi, \u017ee v \u010dase, ke\u010f bola slu\u017eba poskytnut\u00e1:<\/p>\n<!-- \/wp:paragraph --><!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li>m\u00e1 vlastnosti, ktor\u00e9 si strany dohodli, a ak ch\u00fdba dohodnutie, m\u00e1 tak\u00e9 vlastnosti, ktor\u00e9 poskytovate\u013e op\u00edsal alebo ktor\u00e9 objedn\u00e1vate\u013e o\u010dak\u00e1val vzh\u013eadom na charakter slu\u017eby,<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>slu\u017eba sa hod\u00ed k \u00fa\u010delu, ktor\u00fd pre jeho pou\u017eitie poskytovate\u013e uv\u00e1dza alebo ku ktor\u00e9mu sa slu\u017eba tohto druhu be\u017ene pou\u017e\u00edva,<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>m\u00e1 slu\u017eba zodpovedaj\u00facu d\u013a\u017eku,<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>slu\u017eba vyhovuje po\u017eiadavk\u00e1m pr\u00e1vnych predpisov.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><!-- wp:paragraph -->\n<p>11.5 Pr\u00e1va z chybn\u00e9ho plnenia uplat\u0148uje objedn\u00e1vate\u013e u poskytovate\u013ea na adresu elektronickej po\u0161ty poskytovate\u013ea.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>11.6 Objedn\u00e1vate\u013e je povinn\u00fd poskytovate\u013ea slu\u017eby informova\u0165 o v\u0161etk\u00fdch skuto\u010dnostiach, ktor\u00e9 by mohli ovplyvni\u0165 poskytnutie slu\u017eby resp. o\u00a0skuto\u010dnostiach, ktor\u00e9 priamo s\u00favisia s\u00a0poradenstvom\u00a0 \/ dou\u010dovan\u00edm. Poskytovate\u013e\u00a0 poskytnut\u00e9 \u00fadaje uchov\u00e1va len po dobu nevyhnutn\u00fa pre poskytovanie danej slu\u017eby a\u00a0to so s\u00fahlasom objedn\u00e1vate\u013ea.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2 class=\"wp-block-heading\">12. Zodpovednos\u0165<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>12.1 Slu\u017eby pon\u00fakan\u00e9 prostredn\u00edctvom internetovej str\u00e1nky www.experttutor.online\u00a0 s\u00fa informa\u010dn\u00fdmi slu\u017ebami a\u00a0teda objedn\u00e1vate\u013e berie na vedomie, \u017ee inform\u00e1cie s\u00fa len odpor\u00fa\u010dan\u00edm a vyjadren\u00edm n\u00e1zoru k danej problematike.\u00a0\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>12.2 Poskytovate\u013e nie je zodpovedn\u00fd za ak\u00e9ko\u013evek priame \u010di nepriame \u0161kody sp\u00f4soben\u00e9 postupom objedn\u00e1vate\u013ea alebo tret\u00edch os\u00f4b na z\u00e1klade poskytnutia inform\u00e1ci\u00ed poskytovate\u013eom \u010di dou\u010dovate\u013eom. Poskytovate\u013e ani dou\u010dovate\u013e nenesie zodpovednos\u0165 za \u00faspechy, \u010di ne\u00faspechy plyn\u00face z vyu\u017eitia inform\u00e1ci\u00ed objedn\u00e1vate\u013eom.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>12.3 Poskytovanie inform\u00e1ci\u00ed a\u00a0dou\u010dovanie, m\u00e1 iba v\u0161eobecn\u00fd,\u00a0sumariza\u010dn\u00fd, ale najm\u00e4 informat\u00edvny charakter.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>12.4 \u010cl\u00e1nky uverejnen\u00e9 na internetovej str\u00e1nke poskytovate\u013ea s\u00fa chr\u00e1nen\u00e9 autorsk\u00fdm pr\u00e1vom. Taktie\u017e dokumenty, ktor\u00e9 si je mo\u017en\u00e9 stiahnu\u0165 v\u00a0elektronickej podobe z\u00a0port\u00e1lu poskytovate\u013ea.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>12.5 Uzatvoren\u00edm zmluvy medzi poskytovate\u013eom a\u00a0objedn\u00e1vate\u013eom, ani pri poskytnut\u00ed slu\u017eby nedoch\u00e1dza k prevodu \u017eiadnych pr\u00e1v du\u0161evn\u00e9ho vlastn\u00edctva. Pokia\u013e nie je dohodnut\u00e9 inak, objedn\u00e1vate\u013e m\u00e1 pr\u00e1vo vyu\u017e\u00edva\u0165 slu\u017eby v\u00fdlu\u010dne ako kone\u010dn\u00fd u\u017e\u00edvate\u013e a to sp\u00f4sobom vypl\u00fdvaj\u00facim z povahy a \u00fa\u010delu slu\u017eby. Nie je povolen\u00e9 ich bez p\u00edsomn\u00e9ho s\u00fahlasu kop\u00edrova\u0165, rozmno\u017eova\u0165, poskytova\u0165 tretej strane, publikova\u0165 alebo inak roz\u0161irova\u0165 v ak\u00fdchko\u013evek m\u00e9di\u00e1ch, resp. ak\u00fdmko\u013evek sp\u00f4sobom.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>12.6 Poskytovate\u013e ani dou\u010dovate\u013e nezodpoved\u00e1 za \u0161kodu sp\u00f4soben\u00fa objedn\u00e1vate\u013eovi najm\u00e4, nie v\u0161ak v\u00fdlu\u010dne, t\u00fdm, \u017ee objedn\u00e1vate\u013e uviedol nepravdiv\u00e9 alebo ne\u00fapln\u00e9 \u00fadaje vo formul\u00e1roch odoslan\u00fdch poskytovate\u013eovi, ak neposkytol bezodkladne poskytovate\u013eovi dostato\u010dn\u00fa s\u00fa\u010dinnos\u0165 pri poskytovan\u00ed slu\u017eby, alebo ak ak\u00fdmko\u013evek sp\u00f4sobom pozmenil obsah poskytovate\u013eom poskytnut\u00fdch dokumentov v s\u00favislosti s poskytnut\u00edm slu\u017eby.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>12.7 Poskytovate\u013e nenesie zodpovednos\u0165 za chyby a\u00a0poruchy, za ktor\u00e9 nezodpoved\u00e1 a\u00a0nezaru\u010duje bezporuchovos\u0165 slu\u017eby. Nezodpoved\u00e1 za vy\u0161\u0161iu moc, hackersk\u00e9 \u00fatoky, nevhodn\u00e9 konanie alebo ak\u00e9ko\u013evek ignorovanie rizika, ktor\u00e9 sp\u00f4sobil objedn\u00e1vate\u013e alebo tretie strany a\u00a0za \u00fatoky sp\u00f4soben\u00e9 tret\u00edmi stranami, ak sa vyskytli aj napriek potrebn\u00fdm bezpe\u010dnostn\u00fdm opatreniam.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2 class=\"wp-block-heading\">13. Zmluvn\u00e9 pokuty<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>13.1 V pr\u00edpade, ak objedn\u00e1vate\u013e objednan\u00fa slu\u017ebu neprevezme v lehote platnosti uvedenej v objedn\u00e1vke, objedn\u00e1vate\u013eovi zanik\u00e1 pr\u00e1vo na poskytnutie slu\u017eby a\u00a0poskytovate\u013e nie je povinn\u00fd vr\u00e1ti\u0165 uhraden\u00fa sumu u\u017e\u00edvate\u013eom teda prepad\u00e1 ako zmluvn\u00e1 pokuta.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>13.2 Objedn\u00e1vate\u013e m\u00f4\u017ee po\u017eiada\u0165 poskytovate\u013ea o\u00a0zmenu term\u00ednu dodania slu\u017eby maxim\u00e1lne dvakr\u00e1t. V pr\u00edpade, ak objedn\u00e1vate\u013e objednan\u00fa slu\u017ebu neprevezme ani na druh\u00fd kr\u00e1t zmenen\u00fd term\u00edn (resp. \u010fal\u0161\u00ed kr\u00e1t po\u017eiada o\u00a0zmenu term\u00ednu poskytnutia slu\u017eby), vznik\u00e1 poskytovate\u013eovi n\u00e1rok na zmluvn\u00fa pokutu, a\u00a0to vo v\u00fd\u0161ke celkovej ceny slu\u017eieb a\u00a0s\u00fa\u010dasne objedn\u00e1vate\u013eovi zanik\u00e1 pr\u00e1vo na poskytnutie slu\u017eby.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Poskytovate\u013eovi vznik\u00e1 n\u00e1rok na zaplatenie zmluvnej pokuty v\u00a0zmysle predch\u00e1dzaj\u00facej vety tohto bodu VOP bezodkladne po m\u00e1rnom uplynut\u00ed druh\u00fd kr\u00e1t zmenen\u00e9ho term\u00ednu dodania slu\u017eby, resp. tret\u00edm po\u017eiadan\u00edm o\u00a0zmenu term\u00ednu dodania slu\u017eby.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>13.3 V\u00a0pr\u00edpade, \u017ee objedn\u00e1vate\u013e z\u00a0vlastnej v\u00f4le ukon\u010d\u00ed \u010derpanie slu\u017eby v priebehu jej poskytovania, nem\u00e1 objedn\u00e1vate\u013e n\u00e1rok na vr\u00e1tenie zaplatenej slu\u017eby, alebo jej \u010dasti, ak nie je dohodnut\u00e9 inak.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>13.4 V pr\u00edpade, \u017ee objedn\u00e1vate\u013e svojvo\u013ene nedodr\u017euje dohodnut\u00e9 term\u00edny poradenstva prostredn\u00edctvom volacej platformy, resp. s poskytovate\u013eom slu\u017eby nekomunikuje, nedodr\u017euje pravidl\u00e1 spolupr\u00e1ce, poru\u0161uje zmluvu a VOP, nem\u00e1 n\u00e1rok na vr\u00e1tenie \u017eiadnej \u010diastky z uhradenej ceny za slu\u017ebu a to aj v pr\u00edpade, \u017ee slu\u017ebu vy\u010derpal len \u010diasto\u010dne.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>13.5 Vzh\u013eadom na povahu poskytovanej slu\u017eby, ktor\u00e1 spo\u010d\u00edva v pr\u00edprave poskytovate\u013ea na poskytnutie slu\u017eby u\u017e pred samotn\u00fdm poskytnut\u00edm poradenstva, \u010di dou\u010dovania, je objedn\u00e1vate\u013e povinn\u00fd v pr\u00edpade odst\u00fapenia od zmluvy menej ako 48 hod\u00edn pred za\u010dat\u00edm poskytovania slu\u017eby, povinn\u00fd poskytovate\u013eovi uhradi\u0165 50 % dohodnutej ceny slu\u017eby ak slu\u017eba e\u0161te nebola uhraden\u00e1. V\u00a0pr\u00edpade, \u017ee slu\u017eba u\u017e uhraden\u00e1 bola, pri odst\u00fapen\u00ed od zmluvy viac ne\u017e 48h pred poskytnut\u00edm slu\u017eby, bude objedn\u00e1vate\u013eovi vr\u00e1ten\u00fdch cel\u00fdch 100% uhradenej sumy, v\u00a0pr\u00edpade odst\u00fapenia v\u00a0\u010dasovom horizonte menej ako 48h pred poskytnut\u00edm slu\u017eby, bude objedn\u00e1vate\u013eovi vr\u00e1ten\u00fdch len 50% uhradenej sumy. T\u00fdchto 50% bude bran\u00fdch ako zmluvn\u00e1 pokuta.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2 class=\"wp-block-heading\">14. Ml\u010danlivos\u0165\u00a0<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>14.1 Poskytovate\u013e je povinn\u00fd zachov\u00e1va\u0165 ml\u010danlivos\u0165 o obsahu inform\u00e1ci\u00ed z\u00edskan\u00fdch od objedn\u00e1vate\u013ea v s\u00favislosti s plneniami pod\u013ea zmluvy a z\u00e1rove\u0148 sa poskytovate\u013e zav\u00e4zuje neposkytova\u0165 predmetn\u00e9 inform\u00e1cie tret\u00edm osob\u00e1m ani po ukon\u010den\u00ed zmluvn\u00e9ho vz\u0165ahu s\u00a0v\u00fdnimkou poskytnutia inform\u00e1ci\u00ed dou\u010dovate\u013eovi a\u00a0org\u00e1nom \u010dinn\u00fdm v\u00a0trestnom konan\u00ed, ak nastane situ\u00e1cia, v\u00a0ktorej poskytovate\u013e bude povinn\u00fd poskytn\u00fa\u0165 tieto inform\u00e1cie dan\u00fdm org\u00e1nom.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>14.2 Od tejto povinnosti poskytovate\u013ea oslobodzuje objedn\u00e1vate\u013e prijat\u00edm tohto bodu.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>14.3 Taktie\u017e ho m\u00f4\u017ee od tohto oslobodi\u0165 s\u00fad.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>14.4 Ustanovenie ods. 1 sa nev\u0165ahuje na povinnosti vypl\u00fdvaj\u00face poskytovate\u013eovi z AML z\u00e1kona.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>14.5 Objedn\u00e1vate\u013e je povinn\u00fd zachov\u00e1va\u0165 ml\u010danlivos\u0165 o obsahu inform\u00e1ci\u00ed z\u00edskan\u00fdch od poskytovate\u013ea v s\u00favislosti s plneniami pod\u013ea zmluvy a z\u00e1rove\u0148 sa objedn\u00e1vate\u013e zav\u00e4zuje neposkytova\u0165 predmetn\u00e9 inform\u00e1cie tret\u00edm osob\u00e1m ani po ukon\u010den\u00ed zmluvn\u00e9ho vz\u0165ahu ani ich inak zneu\u017ei\u0165 vo svoj prospech alebo za \u00fa\u010delom svojho vlastn\u00e9ho obohatenia.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2 class=\"wp-block-heading\">15. Alternat\u00edvne rie\u0161enie sporov<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>15.1 V pr\u00edpade, \u017ee objedn\u00e1vate\u013e nie je spokojn\u00fd s vybaven\u00edm svojej objedn\u00e1vky, dodanou slu\u017ebou, m\u00e1 pr\u00e1vo nap\u00edsa\u0165 reklam\u00e1ciu na e-mail support@experttutor.online. Pokia\u013e reklam\u00e1cia objedn\u00e1vate\u013ea nebola vybaven\u00e1 k jeho spokojnosti alebo sa domnieva, \u017ee poskytovate\u013e mohol poru\u0161i\u0165 jeho pr\u00e1va, m\u00f4\u017ee pod\u013ea z\u00e1kona \u010d. 391\/2015 Z.z. poda\u0165 n\u00e1vrh na za\u010datie alternat\u00edvneho rie\u0161enia sporu.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>15.2 Alternat\u00edvne rie\u0161enie sporov m\u00f4\u017ee vyu\u017ei\u0165 len spotrebite\u013e, ktor\u00fd pri uzatv\u00e1ran\u00ed a plnen\u00ed spotrebite\u013eskej zmluvy nekon\u00e1 v r\u00e1mci predmetu svojej podnikate\u013eskej \u010dinnosti, zamestnania alebo povolania. Alternat\u00edvne rie\u0161enie sporov sa t\u00fdka len sporu medzi poskytovate\u013eom a objedn\u00e1vate\u013eom, respekt\u00edve spokytovate\u013eom a\u00a0dou\u010dovate\u013eom, ktor\u00e9ho hodnota presahuje 20 eur, vypl\u00fdvaj\u00faceho zo spotrebite\u013eskej zmluvy uzatvorenej na dia\u013eku.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>N\u00e1vrh m\u00f4\u017ee u\u017e\u00edvate\u013e poda\u0165 sp\u00f4sobom ur\u010den\u00fdm pod\u013ea ust. \u00a7 12 Z\u00e1kona 391\/2015 Z.z.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2 class=\"wp-block-heading\">16. Z\u00e1vere\u010dn\u00e9 ustanovenia<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>16.1 Pr\u00edpadn\u00e1 neplatnos\u0165 niektorej \u010dasti t\u00fdchto VOP nem\u00e1 vplyv na platnos\u0165 a \u00fa\u010dinnos\u0165 ostatn\u00fdch dojednan\u00ed. V pr\u00edpade, \u017ee je niektor\u00e1 \u010das\u0165 VOP neplatnou alebo sa neplatnou stane nesk\u00f4r, pou\u017eije sa na \u00fapravu vz\u0165ahov zmluvn\u00fdch str\u00e1n z\u00e1konn\u00e1 \u00faprava, ktor\u00e1 je svojou povahou najbli\u017e\u0161ia neplatn\u00e9mu ustanoveniu.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>16.2 Pr\u00e1vne vz\u0165ahy medzi poskytovate\u013eom a objedn\u00e1vate\u013eom neupraven\u00e9 VOP sa riadia pr\u00e1vnym poriadkom Slovenskej republiky, najm\u00e4 z\u00e1konom \u010d. 513\/1991 (Obchodn\u00fd z\u00e1konn\u00edk), a\u00a0v\u00a0pr\u00edpade, \u017ee objedn\u00e1vate\u013e je spotrebite\u013e, ktor\u00fd pri uzatv\u00e1ran\u00ed a plnen\u00ed spotrebite\u013eskej zmluvy nekon\u00e1 v r\u00e1mci predmetu svojej podnikate\u013eskej \u010dinnosti, zamestnania alebo povolania sa tento zmluvn\u00fd vz\u0165ah riadi z\u00e1konom \u010d. 40\/1964 Zb. (Ob\u010diansky z\u00e1konn\u00edk), z\u00e1konom \u010d. 250\/2007 Z. z. (Z\u00e1kon o ochrane spotrebite\u013ea a o zmene z\u00e1kona Slovenskej n\u00e1rodnej rady \u010d<a>. 372\/1990<\/a> Zb. o priestupkoch v znen\u00ed neskor\u0161\u00edch predpisov) a z\u00e1konom \u010d. 102\/2014 Z. z. (Z\u00e1kon o ochrane spotrebite\u013ea pri poskytovan\u00ed slu\u017eieb na z\u00e1klade zmluvy uzavretej na dia\u013eku alebo zmluvy uzavretej mimo prev\u00e1dzkov\u00fdch priestorov pred\u00e1vaj\u00faceho a o zmene a doplnen\u00ed niektor\u00fdch z\u00e1konov).<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>16.3 Tieto VOP str\u00e1caj\u00fa \u00fa\u010dinnos\u0165 d\u0148om nadobudnutia \u00fa\u010dinnosti nov\u0161\u00edch VOP.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Aktu\u00e1lne VOP s\u00fa zverejnen\u00e9 po dobu 24 hod\u00edn denne internetovej str\u00e1nke poskytovate\u013ea.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>16.4 Poskytovate\u013e si vyhradzuje pr\u00e1vo na zmenu t\u00fdchto VOP. Povinnos\u0165 p\u00edsomn\u00e9ho ozn\u00e1menia zmeny v\u00a0t\u00fdchto VOP \u00a0je splnen\u00e1 ich umiestnen\u00edm na internetovej str\u00e1nke poskytovate\u013ea. Platne uzavret\u00e1 zmluva sa v\u0161ak riadi VOP, ktor\u00e9 boli zverejnen\u00e9 na internetovej str\u00e1nke poskytovate\u013ea ako platn\u00e1 verzia v \u010dase, v\u00a0ktorom do\u0161lo k\u00a0uzavretiu zmluvy.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>16.5 Objedn\u00e1vate\u013e odoslan\u00edm objedn\u00e1vky potvrdzuje, \u017ee si tieto VOP pre\u010d\u00edtal, porozumel ich obsahu a v celom rozsahu bol s\u00a0nimi obozn\u00e1men\u00fd.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>16.6 N\u00e1v\u0161tevou internetovej str\u00e1nky poskytovate\u013ea objedn\u00e1vate\u013e prejavuje svoj s\u00fahlas so zobrazovan\u00edm cielenej reklamy tret\u00edch os\u00f4b, a to na z\u00e1klade pou\u017eitia s\u00faborov cookies, spracovan\u00fdch prostredn\u00edctvom internetov\u00fdch str\u00e1nok t\u00fdchto os\u00f4b.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>16.7 Ak s\u00fa tieto obchodn\u00e9 podmienky prelo\u017een\u00e9 do in\u00e9ho jazyka, z\u00a0d\u00f4vodu mo\u017en\u00fdch nezrovnalost\u00ed v\u00a0preklade, prednos\u0165 m\u00e1 v\u017edy slovensk\u00e1 verzia t\u00fdchto podmienok.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Tieto obchodn\u00e9 podmienky nadob\u00fadaj\u00fa \u00fa\u010dinnos\u0165 od: 1. 1. 2024<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>\u00a0<\/p>\n<p><strong>Pr\u00edloha 1:<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>V\u0161eobecn\u00e9 podmienky pre vyu\u017eitie platobnej met\u00f3dy Everifin<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:list {\"ordered\":true} -->\n<ol><!-- wp:list-item -->\n<li>Z\u00e1kazn\u00edk berie na vedomie \u017ee port\u00e1l www.experttutor.online umo\u017e\u0148uje uhradi\u0165 cenu za objedn\u00e1van\u00fd tovar alebo slu\u017ebu aj prostredn\u00edctvom platobnej met\u00f3dy Everifin. Platobn\u00e1 met\u00f3da Everifin predstavuje platobn\u00fa inicia\u010dn\u00fa slu\u017ebu, na z\u00e1klade ktorej d\u00f4jde so s\u00fahlasom z\u00e1kazn\u00edka k\u00a0odoslaniu platobn\u00e9ho pr\u00edkazu na realiz\u00e1ciu platby pr\u00edslu\u0161nej ceny za objedn\u00e1van\u00fd tovar alebo slu\u017ebu do banky z\u00e1kazn\u00edka (\u010falej aj len \u201ePIS\u201c).<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>V\u00a0pr\u00edpade, ak z\u00e1kazn\u00edk vyu\u017eije pre \u00fa\u010dely \u00fahrady platobn\u00fa met\u00f3du Everifin, PIS pre z\u00e1kazn\u00edka poskytne spolo\u010dnos\u0165 Usability Engineering Center, s.r.o., so s\u00eddlom Mikov\u00edniho 8, 917 01 Trnava, I\u010cO: 46\u00a0963\u00a0774 (\u010falej len \u201eUEC\u201c). UEC je opr\u00e1vnen\u00fdm poskytovate\u013eom PIS na z\u00e1klade licencie od N\u00e1rodnej banky Slovenska \u010d. 100-000-296-557 evidovan\u00fdm v\u00a0registri N\u00e1rodnej banky Slovenska tu: https:\/\/subjekty.nbs.sk\/entity\/3999\/. Kontaktn\u00e9 \u00fadaje na UEC s\u00fa nasledovn\u00e9:<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>adresa prev\u00e1dzkarne: Mikov\u00edniho 8, 917 01 Trnava, I\u010cO: 46\u00a0963\u00a0774<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>e-mail: info@everifin.sk<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>web: everifin.sk<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Org\u00e1nom doh\u013eadu nad poskytovan\u00edm slu\u017eby PIS zo strany UEC je N\u00e1rodn\u00e1 banka Slovenska so s\u00eddlom Imricha Karva\u0161a 1, 813 25 Bratislava. Kontaktn\u00e9 \u00fadaje na org\u00e1n doh\u013eadu s\u00fa:<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>e-mail: info@nbs.sk<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>telef\u00f3nne \u010d\u00edslo: 02\/5787\u00a01111<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>V\u00a0pr\u00edpade, ak si z\u00e1kazn\u00edk v\u00a0s\u00favislosti s\u00a0\u00fahradou na port\u00e1li www.experttutor.online vyberie ako platobn\u00fa met\u00f3du PIS, UEC ako poskytovate\u013e PIS zabezpe\u010d\u00ed automatizovan\u00e9 vyplnenie pr\u00edslu\u0161n\u00fdch platobn\u00fdch \u00fadajov do elektronick\u00e9ho formul\u00e1ru pre \u00fa\u010dely odoslania PO banke z\u00e1kazn\u00edka, v\u00a0ktorej m\u00e1 z\u00e1kazn\u00edk veden\u00fd platobn\u00fd \u00fa\u010det. Z\u00e1kazn\u00edk potvrd\u00ed spr\u00e1vnos\u0165 platobn\u00fdch \u00fadajov a\u00a0s\u00fahlas s\u00a0odoslan\u00edm PO svojej banke kliknut\u00edm na tla\u010didlo \u201eobjedna\u0165\u201c resp. \u201eskontrolova\u0165 a\u00a0objedna\u0165\u201c. V\u00a0anglickej verzii webu: \u201cProceed to checkout\u201c. Okamihom vyjadrenia s\u00fahlasu v\u00a0zmysle predch\u00e1dzaj\u00facej vety vznik\u00e1 medzi z\u00e1kazn\u00edkom a UEC zmluva o poskytnut\u00ed\u00a0jednorazovej platobnej slu\u017eby.<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Po vyjadren\u00ed s\u00fahlasu z\u00e1kazn\u00edka s\u00a0odoslan\u00edm PO v\u00a0zmysle predch\u00e1dzaj\u00faceho bodu tohto \u010dl\u00e1nku UEC ako poskytovate\u013e PIS predlo\u017e\u00ed do z\u00e1kazn\u00edkom ur\u010denej banky prostredn\u00edctvom internetu PO na realiz\u00e1ciu platobnej oper\u00e1cie spo\u010d\u00edvaj\u00facej v\u00a0prevode finan\u010dn\u00fdch prostriedkov vo v\u00fd\u0161ke pr\u00edslu\u0161nej ceny z ur\u010den\u00e9ho\u00a0platobn\u00e9ho \u00fa\u010dtu z\u00e1kazn\u00edka na platobn\u00fd \u00fa\u010det pr\u00edjemcu platby. Od predlo\u017eenia PO banke z\u00e1kazn\u00edka sa spracovanie PO riadi podmienkami pr\u00edslu\u0161nej banky z\u00e1kazn\u00edka. UEC nezodpoved\u00e1 za v\u00fdsledok spracovania PO ani za d\u00e1tum zrealizovania (vysporiadania) platobnej oper\u00e1cie v\u00a0zmysle PO, okrem pr\u00edpadov uveden\u00fdch v\u00a0bode 11 tohto \u010dl\u00e1nku.<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Pre \u00fa\u010dely autentifik\u00e1cie z\u00e1kazn\u00edka bude z\u00e1kazn\u00edk po\u017eiadan\u00fd na uskuto\u010dnenie postupu pod\u013ea in\u0161trukci\u00ed pr\u00edslu\u0161nej banky z\u00e1kazn\u00edka, v\u00a0ktorej m\u00e1 z\u00e1kazn\u00edk veden\u00fd platobn\u00fd \u00fa\u010det, prostredn\u00edctvom ktor\u00e9ho sa m\u00e1 realizova\u0165 platobn\u00e1 oper\u00e1cia v\u00a0zmysle predkladan\u00e9ho PO. Autentifik\u00e1cia z\u00e1kazn\u00edka (vr\u00e1tane silnej autentifik\u00e1cie) bude vykonan\u00e1 bu\u010f prostredn\u00edctvom presmerovania na internetov\u00fd port\u00e1l pr\u00edslu\u0161nej banky z\u00e1kazn\u00edka (zabezpe\u010den\u00e9ho priamo z\u00e1kazn\u00edkovou bankou) alebo prostredn\u00edctvom presmerovania na internetov\u00fd port\u00e1l UEC (zabezpe\u010den\u00e9ho UEC) alebo bude vykonan\u00e1 priamo na port\u00e1li www.experttutor.online (\u010do zabezpe\u010d\u00ed prev\u00e1dzkovate\u013e tohto port\u00e1lu), a\u00a0to v\u00a0s\u00falade s\u00a0predch\u00e1dzaj\u00facou vetou. V\u00a0z\u00e1vislosti od konkr\u00e9tneho postupu pri autentifik\u00e1cii z\u00e1kazn\u00edka UEC m\u00f4\u017ee v\u00a0s\u00favislosti s\u00a0poskytnut\u00edm PIS z\u00edska\u0165 ur\u010dit\u00e9 identifika\u010dn\u00e9 \u00fadaje z\u00e1kazn\u00edka aj ke\u010f\u00a0nebude realizova\u0165 osobitn\u00fa autentifik\u00e1ciu z\u00e1kazn\u00edka.<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Po predlo\u017een\u00ed PO banke z\u00e1kazn\u00edka v\u00a0zmysle bodu 4 tohto \u010dl\u00e1nku bude UEC informova\u0165 z\u00e1kazn\u00edka o\u00a0tom, \u010di banka z\u00e1kazn\u00edka PO prijala alebo odmietla, a\u00a0to bezodkladne po tom, ako UEC obdr\u017e\u00ed t\u00fato inform\u00e1ciu od banky z\u00e1kazn\u00edka (ako poskytovate\u013ea platobnej slu\u017eby spo\u010d\u00edvaj\u00facej vo vykonan\u00ed platobnej oper\u00e1cie v\u00a0zmysle PO).<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Poskytovanie PIS zo strany UEC prostredn\u00edctvom port\u00e1lu www.experttutor.online je pre z\u00e1kazn\u00edka bezodplatn\u00e9.<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Maxim\u00e1lna lehota na vykonanie PIS na z\u00e1klade s\u00fahlasu z\u00e1kazn\u00edka je 4dni.<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>V\u00a0pr\u00edpade konverzie mien medzi platobn\u00fdm \u00fa\u010dtom z\u00e1kazn\u00edka a\u00a0platobn\u00fdm \u00fa\u010dtom pred\u00e1vaj\u00faceho sa pou\u017eije \u0161tandardn\u00fd v\u00fdmenn\u00fd kurz banky z\u00e1kazn\u00edka.<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>UEC zodpoved\u00e1 za to, \u017ee v\u00a0r\u00e1mci poskytovania PIS z\u00e1kazn\u00edkovi nebude poskytovanie PIS ovplyvnen\u00e9 technick\u00fdmi chybami a\u00a0\u017ee PO bude pr\u00edslu\u0161nej banke z\u00e1kazn\u00edka predlo\u017een\u00fd v\u010das a\u00a0so spr\u00e1vnym obsahom.<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Z\u00e1kazn\u00edk berie na vedomie, \u017ee samotn\u00fa platobn\u00fa oper\u00e1ciu v\u00a0zmysle predlo\u017een\u00e9ho PO realizuje pr\u00edslu\u0161n\u00e1 banka, ktor\u00e1 pre z\u00e1kazn\u00edka vedie platobn\u00fd \u00fa\u010det. Realiz\u00e1cia platobnej oper\u00e1cie sa tak riadi podmienkami pr\u00edslu\u0161nej banky ako poskytovate\u013ea platobn\u00fdch slu\u017eieb, ktor\u00fd vedie platobn\u00fd \u00fa\u010det z\u00e1kazn\u00edka. Za \u00faspe\u0161n\u00e9, v\u010dasn\u00e9 a\u00a0spr\u00e1vne zrealizovanie platobnej oper\u00e1cie v\u00a0s\u00falade so z\u00e1konom zodpoved\u00e1 jednotliv\u00e1 pr\u00edslu\u0161n\u00e1 banka z\u00e1kazn\u00edka.<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>UEC nenesie zodpovednos\u0165 za \u017eiadnu \u0161kodu, ktor\u00e1 by mohla vznikn\u00fa\u0165 z\u00e1kazn\u00edkovi t\u00fdm, \u017ee nem\u00f4\u017ee v\u00a0ur\u010ditom okamihu vyu\u017ei\u0165 PIS.<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>UEC nie je opr\u00e1vnen\u00e1 posudzova\u0165, \u010di je z\u00e1kazn\u00edk opr\u00e1vnen\u00fd uskuto\u010d\u0148ova\u0165 platobn\u00e9 oper\u00e1cie na \u0165archu platobn\u00e9ho \u00fa\u010dtu, ktor\u00fd z\u00e1kazn\u00edk v\u00a0s\u00favislosti s\u00a0vyu\u017eit\u00edm platobnej met\u00f3dy Everifin ur\u010di.<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Z\u00e1kazn\u00edk pred udelen\u00edm s\u00fahlasu na poskytnutie PIS potvrdzuje, \u017ee sa obozn\u00e1mil s\u00a0inform\u00e1ciou o\u00a0sprac\u00favan\u00ed osobn\u00fdch \u00fadajov zo strany UEC dostupnou na webe <a href=\"https:\/\/www.everifin.com\/sk\/privacy-policy\">https:\/\/www.everifin.com\/sk\/privacy-policy<\/a><\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>UEC po uskuto\u010dnen\u00ed PIS na z\u00e1klade s\u00fahlasu z\u00e1kazn\u00edka poskytne z\u00e1kazn\u00edkovi:<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>potvrdenie o\u00a0\u00faspe\u0161nom predlo\u017een\u00ed PO od poskytovate\u013ea platobn\u00fdch slu\u017eieb, ktor\u00fd vedie platobn\u00fd \u00fa\u010det (banky z\u00e1kazn\u00edka),<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>odkaz umo\u017e\u0148uj\u00faci z\u00e1kazn\u00edkovi identifikova\u0165 platobn\u00fa oper\u00e1ciu ako aj v\u0161etky inform\u00e1cie z\u00edskan\u00e9 spolu s\u00a0platobnou oper\u00e1ciou,<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>sumu platobnej oper\u00e1cie,<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>inform\u00e1ciu, \u017ee ide o\u00a0oper\u00e1ciu bez poplatku pre UEC.<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Pr\u00e1vne vz\u0165ahy vzniknut\u00e9 zo zmluvy o\u00a0poskytnut\u00ed jednorazovej platobnej slu\u017eby medzi z\u00e1kazn\u00edkom a UEC alebo s\u00a0touto zmluvou s\u00favisiace sa riadia slovensk\u00fdm pr\u00e1vnym poriadkom.<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Vecne a\u00a0miestne pr\u00edslu\u0161n\u00e9 na prejedn\u00e1vanie v\u0161etk\u00fdch a\u00a0ak\u00fdchko\u013evek sporov, ktor\u00e9 m\u00f4\u017eu s\u00favisie\u0165 so zmluvou o\u00a0poskytnut\u00ed jednorazovej platobnej slu\u017eby medzi z\u00e1kazn\u00edkom a UEC vr\u00e1tane jej platnosti, s\u00fa pr\u00edslu\u0161n\u00e9 v\u0161eobecn\u00e9 s\u00fady Slovenskej republiky s\u00a0v\u00fdnimkou pr\u00edpadu, kedy je z\u00e1kazn\u00edk v\u00a0postaven\u00ed spotrebite\u013ea, kedy sa pr\u00e1vomoc s\u00fadov ur\u010d\u00ed pod\u013ea v\u0161eobecne z\u00e1v\u00e4zn\u00fdch pr\u00e1vnych predpisov.<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Z\u00e1kazn\u00edk je opr\u00e1vnen\u00fd uplatni\u0165 ak\u00fako\u013evek reklam\u00e1ciu PIS vo\u010di UEC p\u00edsomne na adrese s\u00eddla UEC alebo e-mailom na e-mailov\u00fa adresu UEC uveden\u00fa v\u00a0bode 2 t\u00fdchto v\u0161eobecn\u00fdch podmienok. Bli\u017e\u0161\u00ed postup pri uplat\u0148ovan\u00ed reklam\u00e1ci\u00ed vo\u010di UEC je upraven\u00fd v\u00a0reklama\u010dnom poriadku UEC, s\u00a0ktor\u00fdm sa z\u00e1kazn\u00edk obozn\u00e1mil pred vyjadren\u00edm s\u00fahlasu s\u00a0poskytnut\u00edm PIS. Reklama\u010dn\u00fd poriadok je dostupn\u00fd na webe: <a href=\"https:\/\/www.everifin.com\/sk\/return-policy\">https:\/\/www.everifin.com\/sk\/return-policy<\/a><\/li>\n<!-- \/wp:list-item --><\/ol>\n<!-- \/wp:list --><!-- wp:paragraph -->\n<p>\u00a0<\/p>\n<p><strong>Pr\u00edloha 2:<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>FORMUL\u00c1R NA ODST\u00daPENIE OD ZMLUVY<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>(Tento formul\u00e1r vypl\u0148te a\u00a0odo\u0161lite sp\u00e4\u0165 len v\u00a0pr\u00edpade, \u017ee si \u017eel\u00e1te odst\u00fapi\u0165 od zmluvy. Formul\u00e1r vytla\u010dte, podp\u00ed\u0161te a\u00a0naskenovan\u00fd za\u0161lite na ni\u017e\u0161ie uveden\u00fa e-mailov\u00fa adresu alebo ho za\u0161lite po\u0161tou)<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>Komu:<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Poskytovate\u013e slu\u017eby : Pufff s.r.o.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Adresa: Wolkrova 41, 851 01 Bratislava. I\u010cO: 44\u00a0817\u00a0509, DI\u010c: 2022837960<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Internetov\u00e1 str\u00e1nka : www.experttutor.online<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>E-mail: <a href=\"mailto:support@experttutor.online\">support@experttutor.online<\/a><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>T\u00fdmto oznamujem, \u017ee odstupujem od zmluvy o poskytnut\u00ed nasleduj\u00facej slu\u017eby*:<\/p>\n<!-- \/wp:paragraph --><!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><strong>D\u00e1tum objednania<\/strong>**<strong> :<\/strong><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><strong>\u010c\u00edslo objedn\u00e1vky<\/strong>**<strong> :<\/strong><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><strong>D\u00f4vod odst\u00fapenia od zmluvy<\/strong>**<strong>:<\/strong><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li><strong>Platbu \u017eiadam vr\u00e1ti\u0165 na bankov\u00fd \u00fa\u010det, IBAN<\/strong>**<strong> :<\/strong><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><!-- wp:paragraph -->\n<p><strong>Meno a\u00a0priezvisko spotrebite\u013ea<\/strong>**<strong> :<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>Adresa spotrebite\u013ea<\/strong>**<strong> :<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>E-mail<\/strong>**<strong> :<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>Telef\u00f3nne \u010d\u00edslo<\/strong>**<strong> :<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>V __________________<\/strong>, <strong>D\u0148a<\/strong> <em>_______________<\/em><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong><em><br \/>______________________________________<\/em><\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Meno, priezvisko, podpis spotrebite\u013ea<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>*dopl\u0148te n\u00e1zov slu\u017eby, od ktorej si \u017eel\u00e1te odst\u00fapi\u0165\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 ** uveden\u00e9 inform\u00e1cie s\u00fa povinn\u00e9<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>\u00a0<\/p>\n<p><strong>Pr\u00edloha 3:<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><a href=\"https:\/\/www.victorymarket.sk\/fotky40295\/Reklama%C4%8Dn%C3%BD%20formul%C3%A1r_1.pdf\">Reklama\u010dn\u00fd formul\u00e1r<\/a><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>Inform\u00e1cie o\u00a0poskytovate\u013eovi slu\u017eby<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>N\u00e1zov firmy: Pufff s.r.o.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Adresa: Wolkrova 41, 85101 Bratislava<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>I\u010cO: 44\u00a0817\u00a0509<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>DI\u010c: 2022837960<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Slu\u017eba: www.experttutor.online<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>Reklam\u00e1cia\u00a0 na dou\u010dovate\u013ea:<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>Inform\u00e1cie o\u00a0po\u0161kodenom<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>Meno a\u00a0priezvisko* :<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>Adresa* :<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>E-mail* :<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>Tel. \u010d\u00edslo* :<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>IBAN :<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>Inform\u00e1cie o\u00a0reklamovanej slu\u017ebe :<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>N\u00e1zov slu\u017eby* :<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>N\u00e1zov Dou\u010dovate\u013ea* :<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>\u010c\u00edslo a\u00a0d\u00e1tum objedn\u00e1vky* :<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>Popis reklam\u00e1cie (z\u00e1vady)* :<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>Dodato\u010dn\u00e9 inform\u00e1cie, preferovan\u00fd sp\u00f4sob rie\u0161enia<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>__________________\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 _____________________\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 _______________________<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>Miesto a\u00a0d\u00e1tum* \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Podpis z\u00e1kazn\u00edka*\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Podpis poskytovate\u013ea slu\u017eby<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>Vyjadrenie poskytovate\u013ea slu\u017eby k\u00a0reklam\u00e1cii<\/strong><\/p>\n<!-- \/wp:paragraph -->\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00a0 1.\u00a0\u00a0 V\u0161eobecn\u00e9 ustanovenia 1.1 Spolo\u010dnos\u0165:\u00a0Pufff s.r.o., I\u010cO: 44\u00a0817\u00a0509DI\u010c : 2022837960, so s\u00eddlom: Wolkrova 41, 851 01 Bratislava, zap\u00edsan\u00e1 v obchodnom registri vedenom Mestsk\u00fdm s\u00fadom Bratislava III, oddiel sro, vlo\u017eka \u010d. 58870\/B (\u010falej len ako \u201eposkytovate\u013e\u201c), vyd\u00e1va nasleduj\u00face V\u0161eobecn\u00e9 obchodn\u00e9 podmienky (\u010falej len ako \u201eVOP\u201c) v zmysle ust. \u00a7 273 ods. 1 z\u00e1kona \u010d. 513\/1991 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-265","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.experttutor.online\/en\/wp-json\/wp\/v2\/pages\/265","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.experttutor.online\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.experttutor.online\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.experttutor.online\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.experttutor.online\/en\/wp-json\/wp\/v2\/comments?post=265"}],"version-history":[{"count":5,"href":"https:\/\/www.experttutor.online\/en\/wp-json\/wp\/v2\/pages\/265\/revisions"}],"predecessor-version":[{"id":936,"href":"https:\/\/www.experttutor.online\/en\/wp-json\/wp\/v2\/pages\/265\/revisions\/936"}],"wp:attachment":[{"href":"https:\/\/www.experttutor.online\/en\/wp-json\/wp\/v2\/media?parent=265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}